Terms of Service

1. Acceptance of Terms

By using our services, website, or patient portal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Medical Services

ClearVision Optical provides optometric and optical services. Our services are intended for informational and treatment purposes only. Please note:

• Our website content is for general information and does not constitute medical advice
• You should always consult with a qualified healthcare provider for medical advice
• In case of a medical emergency, please call 911 or visit your nearest emergency room
• Diagnostic and treatment decisions are made during in-person consultations

3. Patient Portal

Our patient portal provides secure access to your health information. By using the portal, you agree to:

• Keep your login credentials confidential
• Not share your account access with others
• Notify us immediately of any unauthorized access
• Use the portal only for its intended purposes
• Provide accurate and complete information

4. Appointments and Cancellations

We request that you:

• Provide at least 24 hours notice for appointment cancellations
• Arrive 15 minutes before your scheduled appointment time
• Contact us if you will be more than 15 minutes late
• Understand that repeated no-shows may result in a fee or dismissal from the practice

5. Payment Terms

Payment is due at the time of service unless other arrangements have been made. You agree to:

• Pay all applicable copays, deductibles, and non-covered services
• Provide accurate insurance information
• Be responsible for charges not covered by your insurance
• Pay outstanding balances within 30 days of statement date

6. Prescription Policy

Regarding eyeglass and contact lens prescriptions:

• You are entitled to a copy of your prescription after an examination
• Prescriptions are valid for one to two years depending on state law
• Contact lens prescriptions are separate from eyeglass prescriptions
• We cannot fill expired prescriptions

7. Eyewear Returns and Warranties

Our eyewear policies include:

• 30-day satisfaction guarantee on prescription accuracy
• One-year manufacturer warranty on frame defects
• Scratch protection plans available for purchase
• No returns on custom-ordered or special lenses without defect
• Contact lenses cannot be returned once opened

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of ClearVision Optical or its content suppliers and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, ClearVision Optical shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount paid for the services giving rise to the claim.

10. Disclaimer of Warranties

Our website and online services are provided "as is" without warranties of any kind. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Privacy

Your use of our services is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices, which are incorporated into these Terms by reference.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco County, California.

14. Contact Information

For questions about these Terms of Service, please contact us: